Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Apr 1, 2023Power Virtual Agents - Create and Edit with Copilot (preview)Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come with an integrated expert on Power Virtual Agents, ...Discuss·3 likes·110 reads101 - Power Virtual Agentspower virtual agents
Chino IkwuegbuforBe_ata's Blogbeata.hashnode.net·Nov 18, 2022Building a ChatBot With Microsoft Power Virtual AgentsHello, Welcome to Chatbot built with ease with Power Virtual Agents Let’s say you want to build a chatbot that anyone can interact with, ask questions such as name, address, email, etc. and answer customer’s FAQ, make decisions and more, but you can’...Discuss·1 like·98 readspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Jan 14, 2023The Chitchat of the other kind - ChatGPT in Power Virtual AgentsMotivation While working with bots, you must consider two points,how to present the answer andwhere does the answer come from?With all articles you might have read in the last few days about openai´s ChatGPT, you could think - why not integrate this ...Discuss·1 like·397 reads101 - Power Virtual AgentsPowerAutomate
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Apr 15, 2023Creating Powerful Bots with Power Virtual Agents' Natural Language Understanding and Custom EntitiesPower Virtual Agents is a virtual digital assistant SaaS Solution that uses Natural Language Understanding (NLU) to comprehend user intentions. NLU enables the bot to detect trigger phrases and identify entities within a user interaction, from phone ...Discuss·46 reads101 - Power Virtual Agentspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Apr 1, 2023Power Virtual Agents - Create and Edit with Copilot (preview)Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come with an integrated expert on Power Virtual Agents, ...Discuss·3 likes·110 reads101 - Power Virtual Agentspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Mar 25, 2023Power Virtual Agents - GPT based conversation booster (preview)Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for.To ensure that users have access to the information they need, the boosted conver...Discuss·159 reads101 - Power Virtual Agentspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Mar 18, 2023Dynamics 365 Customer service - always an answer to every questionMotivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. This...Discuss·29 readsDynamics 365
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Mar 11, 2023Power Virtual Agents: Use OpenAI GPT-3.5 as a helper for trigger phrases and custom entitiesMotivation When giving a "Power Virtual Agents in a Day" workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed lists in the custom entities, we often get ask...Discuss·83 reads101 - Power Virtual Agentspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Feb 25, 2023Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues.Disclaimer This kick-starter guide describes the possibility of configuring call recording and call transcription. Please keep in mind the following: Important Many countries and states have laws and regulations that apply to the recording of PSTN (...Discuss·33 reads101 - Dynamics 365 automation with bots/voice bots#dynamics365
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Feb 11, 2023Dynamics 365 Customer Service - escalating to a Teams UserMotivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and talk to customers directly for highly technical or VIP engageme...Discuss·37 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Leo WangforGPT Learninggptlearning.hashnode.net·Feb 2, 2023Store Locator ChatbotIn this article, I will show you how to create a chatbot using Power Virtual Agent (PVA) that can help you find store locations. We will assume that you already have a website with a store locator feature. The chatbot will provide a different way for...Discuss·47 readspower virtual agents
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Jan 28, 2023Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot factory. Always with a human agent as an escalation target. Prerequisites Having...Discuss·84 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Holger Imberyforthecognitiveservicesninjathecognitiveservicesninja.hashnode.net·Jan 14, 2023The Chitchat of the other kind - ChatGPT in Power Virtual AgentsMotivation While working with bots, you must consider two points,how to present the answer andwhere does the answer come from?With all articles you might have read in the last few days about openai´s ChatGPT, you could think - why not integrate this ...Discuss·1 like·397 reads101 - Power Virtual AgentsPowerAutomate
