Amy Reichertforamyreichert2020.hashnode.net·Dec 9, 2022QA Innovation — Using the senseshaping concept to discover customer needsQA testers have a unique role and responsibility to serve the customer. Serving the customer in software testing means protecting customers from application defects, failures, and perceived failures from missing or misunderstood requirements. Testing...QAAdd a thoughtful commentNo comments yetBe the first to start the conversation.